Mobile Phone Warranty Terms Explained - What Every Buyer Should Know
Mobile Phone Warranty Terms Explained - What Every Buyer Should Know
Understanding warranty terms is crucial when buying a smartphone. This guide explains common warranty terms so you know exactly what is covered and what is not.
Basic Warranty Terms
Warranty Period
The length of time the manufacturer promises to cover defects. Most phones have 1-year warranty. Some premium phones offer 2 years.
Manufacturer Warranty
Warranty provided by the phone brand (Samsung, Apple, etc.). Valid at authorized service centers nationwide. Best type of warranty.
Shop Warranty
Warranty provided only by the seller. Usually 30-90 days. Only valid at the shop (or their third-party repair). Not recommended.
International Warranty
Warranty valid in multiple countries. Some premium phones have international warranty. Not common in Bangladesh.
What is Covered Under Warranty
- Manufacturing defects in hardware
- Software issues (not caused by user)
- Battery failure (within warranty period)
- Charging port malfunction (not from physical damage)
- Screen defects (dead pixels, display issues)
- Speaker or microphone failure
- Button functionality issues
What is NOT Covered Under Warranty
- Physical damage (cracked screen, broken frame)
- Water damage (liquid ingress)
- Damage from unauthorized repairs
- Normal wear and tear
- Lost or stolen devices
- Damage from using non-original accessories
- Battery degradation (normal aging)
Common Warranty Terms Explained
Dead on Arrival (DOA)
A phone that doesn't work right out of the box. Most brands offer replacement within 7-14 days for DOA units.
Refurbished
A phone that has been repaired and restored to working condition. Refurbished phones have limited warranty (typically 30-90 days).
Grey Market
Phones imported without authorization. No manufacturer warranty. Only shop warranty (if any).
Official Warranty Card
A physical card provided with the phone that proves warranty coverage. Keep it safe with your receipt.
Repair Warranty
Warranty on the repair itself. Typically 30-90 days on parts and labor.
Warranty Comparison by Brand
| Brand | Warranty Period | Service Centers | Coverage Quality | Samsung | 1 year | 20+ nationwide | Excellent | realme | 1 year | 5+ major cities | Good | Xiaomi | 1 year | 3+ major cities | Good | Infinix/Tecno | 1 year | Limited (Dhaka) | Average |
|---|
- Keep your original purchase receipt
- Keep your warranty card in a safe place
- Register your product online (if available)
- Don't lose the IMEI number
Phones with Best Warranty Coverage at mobile.com.bd
Samsung Galaxy A16 5G
Price: 24,999 BDT
Best warranty coverage with nationwide service centers.
realme C85 Pro
Price: 22,990 BDT
Good warranty coverage with service centers in major cities.
? Shop Phones with Clear Warranty ?
Frequently Asked Questions
Question 1: Does warranty cover cracked screen?
Answer: No, cracked screen is physical damage and not covered under warranty.
Question 2: Does warranty cover battery replacement?
Answer: Yes, if the battery fails within warranty period. Normal battery aging is not covered.
Question 3: Can I transfer warranty to a new owner?
Answer: Yes, manufacturer warranty is tied to the device, not the owner.
Question 4: How long does warranty claim take?
Answer: Typically 3-10 days depending on the brand and issue.