How to Claim Mobile Phone Warranty in Bangladesh - Step by Step Guide
How to Claim Mobile Phone Warranty in Bangladesh - Step by Step Guide
If your phone develops a problem within the warranty period, you can get it repaired for free. This guide explains how to claim warranty for Samsung, realme, Xiaomi, and other brands in Bangladesh.
Before You Claim Warranty
Check if Your Issue is Covered
Covered under warranty:
- Manufacturing defects
- Software issues (not user-caused)
- Hardware failure (not from drops or water)
- Battery failure (within warranty period)
NOT covered:
- Cracked screen (physical damage)
- Water damage
- Damage from unauthorized repairs
- Normal wear and tear
- Lost or stolen devices
Documents You Need
- Original purchase receipt
- Warranty card (with shop stamp)
- Phone box (recommended)
- Your ID proof
Step by Step Warranty Claim Process
Step 1: Find the Nearest Authorized Service Center
Samsung: Visit Samsung's website or call their helpline for service center locations.
realme: Check realme's website for authorized service centers.
Xiaomi: Visit Xiaomi's service center locator on their website.
Step 2: Back Up Your Data
Before taking your phone for repair, back up all important data (photos, contacts, documents). Service centers may reset your phone.
Step 3: Remove SIM and Memory Card
Remove your SIM card and microSD card before submitting your phone.
Step 4: Visit the Service Center
Go to the authorized service center with your phone and documents. Explain the issue to the technician.
Step 5: Get a Job Sheet
The service center will give you a job sheet with a tracking number and estimated repair time. Keep this safe.
Step 6: Wait for Repair
Typical repair time: 3-7 days. Some minor repairs may be done same day.
Step 7: Collect Your Phone
Once repair is complete, collect your phone. Check that the issue is resolved. Sign the completion form.
Warranty Claim Process by Brand
Samsung Warranty Claim
- Find nearest Samsung service center
- Bring phone + receipt + warranty card
- Technician diagnoses the issue
- If under warranty, repair is free
- Collect phone in 3-7 days
realme Warranty Claim
- Visit authorized realme service center
- Provide phone and proof of purchase
- Technician checks warranty status
- Free repair for covered issues
- Collect phone
Xiaomi Warranty Claim
- Visit Mi Service Center
- Provide phone and invoice
- Technician evaluates
- Warranty repair takes 5-10 days
Samsung Service Center Locations
Dhaka
- Bashundhara City, Panthapath
- Jamuna Future Park, Baridhara
- Multiplan Center, Elephant Road
Chittagong
- GEC Circle
Sylhet
- Zindabazar
What If Warranty Is Denied
If the service center denies warranty, ask for a written explanation. Common reasons for denial:
- Physical damage (cracked screen, broken frame)
- Water damage (moisture indicators triggered)
- Out of warranty period
- Unauthorized repairs
If you disagree with the decision, escalate to the brand's customer service.
Buy Phones with Easy Warranty Claim
Samsung Galaxy A06 - Easy Warranty Claim
Price: 14,499 BDT
Easy warranty claim at any Samsung service center nationwide.
? Buy Phones with Easy Warranty Claim ?
Frequently Asked Questions
Question 1: How long does warranty claim take?
Answer: Typically 3-7 days depending on parts availability.
Question 2: Can I claim warranty without receipt?
Answer: Some brands may accept based on manufacturing date. Keep your receipt to be safe.
Question 3: Is there any cost for warranty repair?
Answer: No, if the issue is covered under warranty.
Question 4: Does mobile.com.bd help with warranty claims?
Answer: We guide customers through the process. Repairs are handled by manufacturer service centers.